To ensure your users can access Fuel Cycle without disruption, your internal information technology team must allowlist specific Fuel Cycle domains on your organization's network and firewall. This step prevents corporate security tools, such as firewalls, web filters, or proxy servers, from blocking platform features, survey links, authentication requests, or asset delivery. These domains must be unblocked on your internal network, not on your public-facing website or web server.
Your community's URL should also be whitelisted.
Community Domains
*.fuelcyclecore.com
*.fuelcyclecore-ca.com
*.fuelcyclecore.uk
*.fuelcycle.com
*.fcsms.io
*.amazonaws.com
*.cloudfront.net
*.googletagmanager.com
*.google.com
*.pendo.io
*.zendesk.com
*.zdassets.com
*.churnzero.net
*.alchemer.com
*.alchemer-ca.com
*.alchemer.eu
*.surveymonkey.net
*.surveymonkey.com
*.qualtrics.com
*.conjoint.ly
*.discuss.io
*.tremendous.com
*.usertesting.com
*.voxpopme.com
*.marketsight.com
*.shinyapps.io
*.getbee.io
*.fastfocus.io
*.remesh.test
*.remesh.chat
*.pilot.lyFC Qual Domains and Audio/Video Ports
| Feature | Domains | Destination ports | Port type | Operation |
| Video SDK (Web) | .agora.io .edge.agora.io .sd-rtn.com .edge.sd-rtn.com .ap.sd-rtn.com .statscollector.sd-rtn.com .webrtc-cloud-proxy.sd-rtn.com | 80; 443; 3433; 4700 - 5000; 5668; 5669; 6080; 6443; 8667; 9667; 30011 – 30013; | TCP | Allow |
| Video SDK (Web) | 3478; 4700 – 5000; 10000 - 65535 | UDP | Allow | |
| Signaling SDK (Web) | .edge.agora.io .edge.sd-rtn.com web-1.ap.sd-rtn.com web-2.ap.sd-rtn.com web-3.ap.sd-rtn.com web-4.ap.sd-rtn.com ap-web-1.agora.io ap-web-2.agora.io ap-web-3.agora.io ap-web-4.agora.io webcollector-rtm.agora.io logservice-rtm.agora.io rtm.statscollector.sd-rtn.com rtm.logservice.sd-rtn.com | 443; 9591; 9593; 27387; 9601; | TCP | Allow |
| Stream channel | .agora.io .edge.agora.io .sd-rtn.com .edge.sd-rtn.com | 80; 3433; 4700 - 5000; 5668; 5669; 6080; 6443; 8667; 9667 | TCP | Allow |
| Stream channel | 3478; 4700 - 5000 | UDP | Allow | |
| Signalling ( message channel) | .agora.io | 443; 7384; 8443; 9130; 9131; 9136; 9137; 9140; 9141 | TCP | Allow |
| .agora.io | 1080; 3000; 8000; 8130; 8443; 9120; 9121; 9700; 25000 | UDP | Allow | |
| Signalling ( message channel) | .agora.io | 4001 - 4150 | UDP | Allow |
Email Domains
@fuelcycle.com
@fuelcyclecore.comEmail Sending IP Addresses (SendGrid)
159.183.4.70
167.89.76.147Application & API URLs
https://ux.fuelcyclecore.com
https://udesk.fuelcyclecore.com
https://api.sendgrid.com