Rewards Follow
Separate tabs display the reward options in the community catalog that are available to community members: Partner Rewards, Giftbit Rewards, and Custom Rewards. View quickly how many of a specific reward has been redeemed, and how many are available.
Moderators control which static and dynamic groups can access and redeem certain rewards. Here is some more information on member groups.
Partner Rewards
Partner Rewards displays all available reward options from your chosen reward provider, such as Tremendous. Tremendous offers 700+ international gift card options as well as cash payouts. All reward options are developed in the Tremendous app and automatically transmitted to Fuel Cycle. Moderators can immediately display their rewards catalog in their communities.
Members will:
- Select which denominations they wish to redeem from the rewards section based on the number of points they have to spend.
- See a pop-up window of your customized reward catalog once they select a denomination to choose how they wish to spend their points.
- Receive their gift card code immediately; they won't need to wait for an email.
- Access their gift card codes in their rewards history at any time.
Gift cards are the only Reward Type in this section. Points are the only Redemption Type.
Moderators may click the Launch button at the top right of the screen to launch their provider website in a different browser tab to customize the email template and catalog of brands to offer.
To program gift cards for the denominations you wish to offer ($5, $10, etc.)...
- Click the + button toward the top of the screen.
- Add the following information for your reward:
-
Reward Type*—This value will always be Giftcard.
Asterisks indicate required fields.
- Reward redemption type*—This value will always be Points.
- Reward Name*—Name this reward as you would like the redeemer to see it.
- Reward Description*—Give this reward a description as you would like the redeemer to see it.
- Upload Reward Image*—The image needs to be 180 x 180 pixels.
- Reward Currency Type*—All rewards will display in US Dollars (US$).
- Reward Currency Value*—The redemption value is in US Dollars, but this amount will automatically convert to the currency chosen in the catalog.
- Reward cost (points)*—This field indicates what it will cost a member to redeem the reward.
- Max qty per member*—The maximum number of times a member can redeem this reward.
- Rewards available*—Number of rewards currently available. You can increase or decrease the available quantity.
- Notify for qty below*—Email a warning when the remaining reward count is less than or equal to the minimum quantity. An email with the subject "Gamification" needs to be set up in Community Settings -> Labels -> Contact Moderator Fields section.
- Visibility Status*—Visibility status of Visible or Hidden affects the reward visibility in the community catalog.
- Availability Status—Availability status affects the reward redeemability in the community catalog.
- Access Type—You may choose to have a reward available to the entire community or specific groups only. For more information on Gamification Reward Grouping, click here.
- Groups
- Expiration date—The reward will automatically hide from the community rewards catalog at the specified date. If left empty, there is no expiration date.
-
Reward Type*—This value will always be Giftcard.
- Click Create to save your work.
Giftbit Rewards
The Giftbit Rewards tab displays all of the reward options available from your Giftbit account.
- Click the + button to add a new GiftBit reward.
- You will see the Giftbit complete rewards catalog. Import one or more rewards into the community catalog by clicking the icon to the right of each row. Make sure you don't exceed the balance set in the Giftbit account.
Custom Rewards
The Custom Rewards tab allows you to create a custom reward (not through Giftbit) to add to your community catalog.
There are four reward types:
- Badges—Badges can be configured to automatically display on members' rewards page when they qualify for some criteria or they can display for every member. Badges have no point or monetary value and cannot therefore be redeemed.
- Gift Card—A custom gift card that can be redeemed online, as a code.
- Goods—A physical reward that needs to be mailed. For example brand t-shirts or water bottles.
- Bonus Points—Points that are added to a member’s point balance.
Reward redemption types are actions that must be achieved before the reward is unlocked. There are four options when the reward unlocks:
- Points—Unlocks when the member has earned enough points.
- Quest Giveaway—Unlocks when the member completes a quest.
- Quest Raffle—Unlocks when the member enters a raffle and wins it.
- Quest Leaderboard—Unlocks only to members who have earned the most points in the quest.
The rest of the information needed for Custom Rewards is the same as for Partner Rewards above.
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