When a moderator account is created, two accounts are created in association with that user:
- The user account may log in to the admin side of the platform and have full access to create activities, manage users, etc.
- The Member Moderator account is used to log in and interact with the member community.
Member Moderator Accounts
The Member Moderator account will automatically have the same password as the Moderator account, but you can change the Member Moderator password to be different if you choose.
When you click the Launch Community button from the admin screen, you are able to select your own Member Moderator account or another one.
NOTE: You are actually logging in with the Member Moderator account.
Why are there 2 accounts for a user?
- Some communities prefer that one moderator account be used when interacting with members.
- In the past, when a moderator left the company or was no longer working on an account, the moderator account and password were shared with the new moderator who was essentially impersonating the old mod. This was clearly a security issue and passwords should never be shared, even internally.
- By having a Member Moderator account that is separate from the Moderator account, you can close the Moderator account and keep the Member Moderator account open. This allows any mod in the community to log in as the original moderator in the community and members feel they are talking to the same moderator.