Fuel Cycle Email Composer: Editing Text Follow
The article provides instructions for editing a text block in an email composer, including formatting options like font selection, basic formatting, and inserting merge tags. It advises using email-friendly fonts for better display across all recipients. Merge tags allow the insertion of global variables like the user's name or community details into emails. Special links can be created by highlighting text and linking it to community activities. A detailed table lists various merge tags, describing their use in personalizing emails with user and community-specific information.
To edit a text block, click inside the block and you’ll see formatting options displayed as you type or paste the text into the block.
- Fonts: There are a number of email-friendly fonts available from the font drop-down. Please note that these are the approved fonts. We don’t recommend using a custom font because those will not always display properly to all email recipients.
- Basic Formatting: You can change the size of the font, bullet or numbered list, change the color, and more using the options that display in the toolbar.
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Merge Tags: If you want to insert a global variable, such as the user's first name, place the cursor in the text where you want the variable to display...
- Click the “Merge Tags” option.
- You’ll now see all of the possible variables that can be inserted into the text.
- Click the merge tag that you want to use and you’ll then see it added to your text block.
- Click the “Merge Tags” option.
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Special Links: If you want to create a link in the text to an activity in the community...
- Highlight the text you want to turn into the link.
- Click the Special Links option.
- You’ll now see a list of all the Published and Scheduled activities in the community. Click the activity title to add a link to that activity in the text.
Merge Tags
Variable | Description |
---|---|
COMMUNITY_NAME | Insert your community's name. |
COMMUNITY_URL | Insert your community's web site address. |
COMMUNITY_LOGO_URL | Insert your community logo. |
COMMUNITY_SUPPORT_EMAIL | Insert your email that recipients should use for help or questions. |
COMPANY_URL | Insert your company web site address. |
USER_EMAIL | Insert the recipient's email address. |
USER_NAME | Insert the recipient's user name for logging into the community. |
USER_FIRST_NAME | Insert the user's first name. Example: Dear ${USER_FIRST_NAME} |
USER_LAST_NAME | Insert the user's last name. |
USER_FULL_NAME | Insert the user's first and last name. |
USER_REWARDS_URL | Insert the web site link they would click to see their available rewards. |
RECRUITMENT_URL | Insert the recruitment URL you've selected to send. This is only for use in a recruitment email campaign. |
ACTIVATION_LINK | This is only for use in system emails to send members a link to activate their account. Insert to provide account activation link. |
RESET_PASSWORD_LINK | Insert link for members to reset their password. |
MOBILE_PASSWORDLESS_LINK | Insert a link to allow members to log into the mobile app without their password. |
NPS_SURVEY | This is only for use if you have purchased NPS as a Fuel Cycle add on. Insert an NPS survey into your email. |
ACTIVITY_TITLE | This is only for use in system emails which are automated to send about a particular activity (e.g., a live chat reminder email). Insert the activity title for the activity the email is automated for. |
INTERVIEW_SCHEDULE_URL | This is only for use in system emails which are automated to send about a particular interview a moderator is set to run. Insert the URL the moderator should visit to launch the interview. |
START_TIME | This is only for use in system emails which are automated to send about a particular event or interview a member has signed up for. Insert the start time for an activity. For example, if you are sending a confirmation email to the member when they sign up. |
NO_PARTICIPANTS | This is only for use in system emails which are automated to send about a particular event or interview a member has signed up for. Insert the maximum number of participants allowed for an activity. |
INTERVIEW_TITLE | This is only for use in system emails which are automated to send about a particular live interview a member has signed up for. Insert the saved title of the interview at the time the member registered. For example, if you are sending a confirmation email to the member when they sign up. |
INTERVIEW_TYPE | This is only for use in system emails which are automated to send about a particular live interview a member has signed up for. Insert the type of interview for which the member registered. For example, if you are sending a confirmation email to the member when they sign up. |
EVENT_SCHEDULE_URL | This is only for use in system emails which are automated to send about a particular event a moderator is set to run. Insert the URL the moderator should visit to view the event. |
EVENT_TITLE | This is only for use in system emails which are automated to send about a particular event a member has signed up for. Insert the title of the event the email is automated for. |
EVENT_LOCATION | This is only for use in system emails which are automated to send about a particular event a member has signed up for. Insert the location of the event the email is automated for. |
REMINDER_HOUR | This is only for use in system emails which are automated to send about a particular event, interview, or live chat a member has signed up for. Insert the hours until the session is set to begin. |
ACTIVITY_DETAIL_PAGE | This is only for use in system emails which are automated to send about a particular event a member has signed up for. Insert the URL to the activity the email is automated for. |
LIVE_CHAT_DETAIL_PAGE | This is only for use in system emails which are automated to send about a particular event a member has signed up for. Insert the URL to the live chat the email is automated for. |
TICKET_TITLE | This is only for use in system emails which are automated to send about a particular Delta Testing ticket. Insert the ticket title for the ticket the email is automated for. |
TICKET_URL | This is only for use in system emails which are automated to send about a particular Delta Testing ticket. Insert the ticket URL for the ticket the email is automated for. |
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