Community members can earn and redeem points for different rewards and/or electronic gift cards. Members can access the Points & Rewards tab from the home page of the community.
Overview
The Overview page displays how many points the member has earned through his or her participation in the community. Available points can be used to redeem any gift cards in the "Available Rewards" section.
Points History
The Points History page provides a detailed transactional history of all the points that a member has earned over time.
Point Total Balances
- All Time—all points earned over time
- Available—points that can be used to redeem rewards
- Pending—points that are subject to a review period before becoming available for redemption by the member
Members' point balances may be subject to a review period before they are made available to them. You can control this point review period by visiting "Gamification" >> "Days to review gamification eligibility".
Point History Columns
- Action —a point-earning action that a member has performed.
- Status —points status that the member earned through any Action.
- Pending—Pending points are points that are subject to a review period before the member can use them to redeem rewards.
- Complete —Complete points are points that are available to the member for redeeming rewards.
- Denied —Denied points are points that have been reviewed and denied for failing to meet community standards. Denied points cannot be used to redeem rewards.
- Date—when the point-earning action was performed by the member.
- Points—points that are pending, complete, or denied for that specific point-eligible action.
Furthermore, a member can click on any "Action" to receive more information about that point-earning action.
Rewards History
The Rewards History page provides a historical breakdown of the different rewards that a member has redeemed over time.
Reward Cancellation
Moderators and members can cancel redemptions.
Reward cancellations must take place within 10 days of cashing in your points. You can only cancel a reward if its status is Initiated or In Progress. Cancelled rewards will have a points type of Refund.
Upon cancellation, members receive a system email letting them know that the reward is cancelled and that the points used to originally generate the reward have been refunded.
Refunds are reflected in the member Points History along with whether a moderator or the member cancelled the reward.
Verification Settings
If members need to provide their email addresses to receive digital gift cards or physical residential addresses to receive certain community rewards that may need to be shipped, this section will display.