Enable the Mobile App – Help Center

Enabling the mobile app for your community is easy. Contact your Account Lead and they will guide you through the setup.

Enable and Configure

The mobile app requires no additional setup from you once your community is live and can be ready in just a few short weeks. The community branding and settings automatically flow into the app and stay up to date with no additional effort. The community activities will also automatically display in the mobile app (unless you opt to only publish the activity to the desktop).

Launch and Announce

Your Account Lead will notify you when your app is ready to announce to your community. Additionally, we can recommend strategies to optimally position and promote the app to your members.

Strategies may include launching an activity to announce the app and engage members for feedback. Going forward, you may want to add a section to your weekly email campaigns that have links to download the app.

Additional Notes

Recommended Mobile Device Operating System Versions

Please refer to your phone manufacturer for instructions on updating your phone's operating system.

Android: version 5.0+
iOS: version 12.0+

Multi-Tenant App Functionality

The Fuel Cycle mobile app is a "multi-tenant" mobile application, which means that our single application is capable of supporting all of the communities of our clients. Each community and its related data are completely isolated and safely stored within this application architecture. When a community member downloads the Fuel Cycle mobile app from either the Apple App Store or Google Play App Store, the email address that they use to log in will serve as the identifier for which community they can log in to or access. After a member successfully logs into the community with the verified email address associated with their existing account, the Fuel Cycle mobile app will then brand itself to the appropriate community and provide the member with access to that specific community's activities and functionality.