Our goal at Fuel Cycle is to release software updates approximately every two weeks, ensuring consistency and constant innovation. While some updates are more "under the hood," others include exciting new features to enhance your experience!

April 2026

Qualitative Report: Response Count in Table Header

The table header in the qualitative report view now displays the total response count as an inline number. Researchers can see at a glance how many responses a report contains without scrolling through results or navigating elsewhere to find the figure. The count appears automatically the moment a report loads, co-located with the data it describes.

FC Qual: Webhook Completion Timing

The webhook API callback now fires only after a participant completes the study and reaches the thank-you page. Previously, the webhook triggered immediately after name and email submission, marking sessions as complete before participants had completed any study tasks. Session completion data now accurately reflects when a participant has completed the study.

Activity List: Incentive Status

The "Max Points" column on the Activity List page has been replaced with an "Incentive Enabled" flag. The previous column displayed a raw numeric value that offered limited context without opening each activity. The new flag makes it immediately clear which activities have incentives turned on, reducing the navigation required to manage incentive settings across a community.

Mobile App: Open-End Questions

Open-ended quick questions can now be targeted to mobile devices. Previously, the mobile option was unavailable for this question type, limiting where open-ended quick questions could reach members. Removing this restriction extends mobile data collection to include unstructured feedback via quick questions.

iOS Mobile App: Open Text Polls

iOS users can now answer open-text poll questions within the mobile app. Previously, open-text polls appeared on mobile but did not allow responses to be submitted — members could see the question but could not answer it. This update brings iOS poll participation in line with what is available on the web, ensuring members on mobile can engage with the full range of poll types.

iOS Mobile App: Community Listing Update

The Community Listing page in the iOS mobile app now filters out communities that the member is already logged into. Previously, active communities remained visible alongside communities the member had not yet joined, making it harder to find available options and creating confusion during community selection. The listing now shows only communities the member can still join.

List Pages: Sticky Filters

Filters applied to listing pages now persist after page refreshes. This applies to the Email Campaigns, Exports, Groups, Activities, Dashboards, Reports, and Survey listing pages. Previously, refreshing the page cleared all active filters. Persistent filters eliminate interruptions, letting researchers keep complex views after refreshes.

Cross-Product Study Tracking

When a participant opens a Qual study from the Community app and is redirected to the Voices by Fuel Cycle mobile app, the platform now captures their activity and metadata across that transition. Previously, this cross-product handoff could result in incomplete participant tracking. Participant activity stays accurately tracked across Community and FC Qual for complete data.

Qualitative Reports for Survey and Quick Question Open-Ends

Moderators can now create qualitative reports for open-ended responses collected from surveys and Quick Questions. Standalone clients can only generate these reports on survey open-ended responses because they cannot create Discussion Board, Quick Question, or P2 Question sources.

Along with report creation, the platform now includes a full set of management tools for these reports: moderators can sort responses by date, expand individual entries, toggle the visibility of P2 data or tag categories, and disqualify specific responses to clean their data. AI summaries are coming soon!

This extends qualitative reporting beyond standard activities, giving researchers access to analysis tools, including tagging and response management, for data gathered from broader survey instruments. Researchers can focus their view on the participant data or thematic tags most relevant to their analysis.

Platform Login: Expanded Email Support

The login page now accepts a broader range of email formats, including addresses with subdomains and a wider variety of special characters. The system validates standard email structures to ensure professional and international formats are accepted. Users with complex corporate email addresses should no longer encounter authentication failures.

Standardized Listing Page Dropdowns

Filter dropdown menus across all listing pages, including the Dashboard and Survey lists, now share a consistent appearance and behavior. Researchers benefit from predictable navigation patterns across platform sections, reducing the time required to adjust when moving between pages.

Voices: Direct Study Link Access

The Voices by FC app now opens studies directly from email links, with no passcode required.

Platform Bug Fixes

Fixed an issue in the AI Survey Builder where restarting a chat session did not reset the tab state. The Survey Builder tab now clears and returns to the Brief view on restart.
Fixed an issue where the Dashboard title header overlapped the left navigation panel when the panel was minimized.
Fixed a display issue on the Activities listing page where navigating to the page briefly flashed the "Create activity" button before the loading state appeared.
Fixed a layout issue where attaching an image with a long filename in a community activity pushed the edit and delete action icons out of view.
Fixed misaligned cell values in crosstab reports. Row percentage values no longer appear in column total or row total.
Updated Create button labels across listing pages for consistency. The Activities Listing now shows "Create Activity," the Reports Listing shows "Create Report," and the Exports Listing shows "Request Export."
Fixed an issue that prevented images from loading from the Asset Library into the Activity Card Image field in some communities.
Fixed an issue that prevented P2 profile data points marked as personally identifiable information (PII) from appearing in crosstab and quantitative reports.

FC Qual Bug Fixes

Fixed the active speaker highlight ring color in moderated sessions on iOS and Android. The ring now displays white instead of green.
Improved connection stability on iOS during moderated sessions. Users who switched between mobile data and Wi-Fi on an unstable connection no longer experience disconnections or app crashes.
Resolved an issue where Support couldn't see participant cameras, audio status, or screen shares in FC Qual sessions.
Resolved an issue where the active speaker's tile was not highlighted on Android and iOS devices during FC Qual sessions.

March 2026

📣 FC UX is now FC Qual

When we launched FC UX, we started with unmoderated usability testing — helping teams quickly validate product experiences and gather actionable feedback. But our customers needed more than usability testing. So we expanded into interviews and focus groups, enabling deeper, exploratory research to understand not just what users do, but why.

Now, with live chats and diary studies, we will soon support longitudinal and in-the-moment research — extending beyond product UX into broader market research needs.

At this point, we're no longer just a UX testing tool. We're a comprehensive qualitative research suite supporting both UX and market research use cases with real depth.

That's why we're evolving from FC UX to Fuel Cycle Qual — a name that reflects the full scope of our qualitative capabilities.

FC Qual Bug Fixes

Fixed an issue where tapping Start Study on mobile kept participants in the browser or Community app instead of directing them to the Voices by Fuel Cycle app, which prevented screen sharing and study completion.
Resolved an issue where participant tiles or names were missing during Moderated Study sessions.
Fixed unexpected participant drops during live sessions.
Corrected screen-sharing issues, including blank and mirrored screens.
Fixed an issue where participants waiting in the lobby were not visible to moderators.
Resolved crackling audio during sessions.
Fixed voice echo during calls.

Platform: New Export Builder

Creating an export now follows a guided two-step flow. Moderators start by selecting the export type from a new dedicated selection screen, then name the export and, where applicable, choose the source activity. The builder supports eleven export types: Activity, Live Chat, Email Campaign, Delta Testing, Redemption, Member Participation, Member Export, Member Posts, Survey, Member Forum, and SMS Campaign. The previous experience varied by export type and lacked a consistent entry point — the new builder standardizes the creation flow across all types.

Platform: Download Flagged Survey Responses

A new export button on the survey response listing page lets moderators request a download of all responses that have flags raised. Once the export is ready, the platform sends a notification. Previously there was no direct way to isolate and export flagged responses from the listing view, making it difficult to review quality control flags at scale.

Voices App: Launch Guidance for Unmoderated Studies (Mobile and Desktop)

Participants starting an unmoderated FC Qual UX study now see clear, step-by-step instructions for launching and completing the study in the correct environment, on both mobile and desktop. Previously, participants could end up in the mobile browser or Community app, where screen sharing is not supported, leading to drop-off and incomplete sessions. The new instructional page automatically directs them to the Voices by Fuel Cycle app, producing cleaner sessions and higher completion rates — and reducing the support work that follows unexplained low response rates.

Activity: Audience Language Standardization

The audience selection page now displays the same prompt — "Choose your audience for this activity by selecting below" — across all activity types. Previously, the wording varied slightly depending on which research tool you were configuring. Uniform language removes a small but persistent source of friction when moving between study types and helps new team members learn the workflow without pausing to interpret varying prompts. It also reduces the risk of misconfiguring an audience because of an unfamiliar label.

Quick Question: Quant Report Adjustment

The response status filter no longer appears in Quick Question quantitative reports. Because Quick Questions do not use response statuses, the filter served no purpose in that context. Removing it keeps the reporting interface focused on controls that actually affect your analysis, making it easier to scan available options and trust that each one is relevant to the task at hand.

Platform: URL Standardization

URL structures for surveys, reports, email campaigns, and activity creation now follow a consistent, logical hierarchy across the platform. Predictable paths make it easier to navigate directly, bookmark key views, and share links with colleagues. Existing bookmarks and shared links will continue to work where supported, and all new URLs will automatically follow the standardized structure.

Activities: Reorder FC Qual Block on Landing Pages

You can now rearrange the FC Qual block in the landing page builder to any position in the layout.

This update also fixes an issue where P2 point and group dropdowns in side panes reused old search results instead of showing a fresh list when reopened.

Landing pages present a sequence: welcome, context, then action. Moving the FC Qual block allows precise placement of UX content, either high on the page to drive engagement or lower on the page to focus on rules, incentives, or instructions. This control improves respondent experience and aligns the layout with research goals.

Research Tools: Flyout Menu Pointer

When you hover over items in the research tools flyout on the left panel, the cursor changes to a pointer. This indicates whether each item is clickable. Small UI cues reduce hesitation and misclicks. The pointer provides a clear visual signal for interactive controls, improving navigation and speeding up workflows that use the research tools menu.

Bug Fixes

Fixed an issue where the Survey Designer chat thread did not appear on the frontend for users who needed to view it.
Corrected a problem where moderators without team permissions still saw the "Teams" label in the interface.
Resolved a display bug in Project Builder that prevented featured image filenames and action buttons from rendering correctly.
Adjusted spacing in the Survey Responses modal so pagination displays with proper padding and layout.
Fixed a UI issue in the Survey Quotas modal so all content displays as intended.
Fixed a pagination bug on Dashboard and Groups listing pages where page counts and table reloads were inconsistent (for example, showing "page 2 of 1").
Fixed console errors that occurred when new moderators were created and accessed the Research Engine via a moderator invite link.
Fixed an issue where custom activity points could reset to default values if you toggled the incentives block off and on without saving.