Understand your customers' perspectives with video-based feedback from UserTesting. Seamlessly launch UserTesting tests to Fuel Cycle community members to see and hear the experiences of real people.
Learn more about UserTesting on the Fuel Cycle Exchange.
Overview
The UserTesting Human Insight Platform empowers all teams with on-demand feedback from their target audiences, across any experience. Conduct unmoderated testing via self-guided video recordings, leverage advanced analytics to identify key moments of insight, and embed customer empathy in more business decisions.
Connect your UserTesting and Fuel Cycle accounts to connect your UserTesting and Fuel Cycle accounts to add tests to your Fuel Cycle dashboard, enabling a frictionless way to solicit feedback from your customers. After a quick integration setup, you’ll be able to automatically send UserTesting tests to your Fuel Cycle account. See the “How it Works” section for setup information.
Key Features
Ask any question—Create a test plan to ask any question or request people to perform desired tasks leveraging our easy-to-use test builder, or choose from over 50 professionally designed customizable test templates.
Target anyone—Target your Fuel Cycle community members, connect with the UserTesting Contributor Network, or feedback from your audiences outside of UserTesting or Fuel Cycle.
Engage and empathize—Engage with audiences via self-guided video recordings, and get video results within hours so you watch and listen as your community members complete tasks and answer questions.
Discover and analyze—Discover insights more quickly with transcripts and ML-powered features such as sentiment analysis.
Share insights—Create highlight reels and clips, and download, export, or share results in your favorite tools like Slack, JIRA, and Trello to scale customer feedback across the org.
Security and scalability—The UserTesting Human Insight Platform is SOC 2 Type II certified and GDPR and CCPA compliant. Role-based permissions, workspace privacy flows, and approval flow ensure all teams can create tests aligned with best practices.
Use Cases
Needs discovery—Understand what your customers are looking for and what challenges they face before designing a solution.
Customer journey mapping—Get audience feedback on everything from initial perceptions to final decisions to create a holistic view of your customer's journeys.
Prototyping—Discover early challenges or confusion on sketches, prototypes, or concepts and alleviate problems early in the design process.
Information architecture—Ensure your website or app is organized with optimal workflows that facilitate conversions.
Message and concept testing—Make sure your messages and visual concepts resonate with your target audiences.
Real-world testing—Observe audiences navigating to understand better how they make decisions.
How it Works
Connect your Fuel Cycle and UserTesting accounts (this only needs to be done once). Check out FAQs in UserTesting's knowledge base.
Sample content
Provide Feedback on our New Webpage
We're excited to invite you to take part in an exclusive opportunity to provide feedback on XYZ's new webpage! Your input will be used to create a better web navigation experience.
Earn 1,000 points for your participation in this study and bragging rights as one of the very first to view XYZ’s new web interface.
Ready to tell us what you think in a video session powered by UserTesting?
Find a quiet, distraction-free place to record your session. Make sure you have enough time to complete the recording—sessions usually take around 20 minutes, but you can take as much time as you need.
When you click on the link, you’ll be shown how to record your screen, face, and voice so we can see and hear your experience. Then you’ll be asked to speak your thoughts out loud as you are prompted to complete a series of tasks and questions. Watch this short video to learn more.
We will only be taking a limited number of respondents, and it is first come first serve. Once we've reached the target number of respondents, the activity will close.
About UserTesting
UserTesting is a platform that lets us get valuable feedback from you.
You’ll be asked to speak your thoughts out loud as you move through a series of tasks and questions.
You will also be required to share your screen and microphone audio and, depending on the session, your camera. This helps to provide more nuanced feedback.
Things to remember
When you’re performing tasks and answering questions, there are no wrong answers. Just give us your honest opinion! Criticism is good feedback. Don’t be shy about pointing out things that look strange, don’t work, or could be improved.
How to prepare
Find a quiet, distraction-free place to record your session. Make sure you have enough time to complete the recording—sessions usually take around 20 minutes, but you can take as much time as you need. When you’re ready to begin, select “Get started.” You’ll be taken to the UserTesting platform and given more detailed instructions and guidance before your session begins.
Click on the link below to begin!