Overview

The UserTesting Human Insight Platform empowers all teams with on-demand feedback from their target audiences, across any experience. Conduct unmoderated testing via self-guided video recordings, leverage advanced analytics to identify key moments of insight, and embed customer empathy in more business decisions.

Member Experience

Members sign up to participate and enter into the session immediately. Members have a one-hour time limit to complete a UserTesting session once the invitation is accepted.

• Make sure members accept when they have the time to participate.
• Pre-screen users. Send out an interest-gauging poll to make sure you reach out to only those who want to participate in a timely study.
• If the study is longer than 10-15 minutes, consider separating it into 2 parts.

Connect Accounts

Connect your Fuel Cycle and UserTesting accounts (only needs to be done once):

1. Click the Exchange tab at the top of the page and scroll down to the UserTesting section.
2. Click the UserTesting logo or the Details button for more information on the integration.
3. Click the Request More Info button to request an API key and token.
   
4. Within two business days of agreeing to the terms of service, a Fuel Cycle representative will contact you with the API key and token.
5. Copy the API key and token from your email.
6. Log in to UserTesting.

7. Go to the Settings > Integrations page in UserTesting.
   
   

8. Select Connect button in the Fuel Cycle integration section.

9. Add the API key and token you copied above to the appropriate fields.
   
10. Click the Connect button directly under the API credential fields.

Only UserID and device information are shared between UserTesting and Fuel Cycle so Fuel Cycle can confirm test completions. No PII is shared between systems.

Create the Test to Share with Fuel Cycle

1. Create a new unmoderated website test in UserTesting.
   
2. Choose Build audience to choose the contributors with whom you want to test.

3. Name your test to help you locate your test when you navigate to Fuel Cycle in the following steps.

4. Click on Select audience.

5. Click Create from scratch.

6. In the section marked Contributor network options, Select Fuel Cycle community.

   

   Add your audience segmentation in Fuel Cycle but not on this UserTesting screen.

7. Build your test plan and launch your test as usual. You will see a confirmation screen in UserTesting.
   

After about one minute, you will see the test in Fuel Cycle's Surveys > FCX Studies section. 

If you create a new activity after that time, on the Landing Page tab, create a new FCX Study block. The test name from UserTesting will appear.

On the Actions and Points tab, fill out the points For successfully completing a FCX study attached to this activity.

NOTE: if a UserTesting study has a quota set up and a member clicks on the study to participate after the quota is full, they will not get partial or complete points on the activity. They will see a warning that the test is full.

If a user stops halfway, they will also not get partial points.

On the Invite tab, create any user segmentation you need.