FC Live—Overview Follow

Reach participants anywhere with FC Live. Connect face-to-face with participants and get insights back to decision-makers faster than you ever could before.

Overview

• Better understand target audiences—Connect “face-to-face" with participants using quick, one-tap scheduling.
• Engage with target audiences anywhere—Easy-to-use, globally accessible, browser-based platform.
• Learn more in less time—FC Live provides full transcriptions in less than 1 hour.
• Collaborate with teammates—The observer backroom allows teams to observe and converse with the moderator while remaining hidden from participants.
• Deliver key insights back to decision makers faster—AI-powered insights tools deliver findings in minutes.

Features

• Easy scheduling
• Observer backroom
• Talk to participants anywhere
• Record screen during the session
• Whiteboarding
• Instant timecoded transcripts
• Seamless video analytics
• Mobile testing
• In-session polls
• Drag-and-drop clip generation

Use Cases

• UX Insights—Get instant real-time first impressions.
  • Share prototypes, mockups, and flows to learn how respondents navigate.
  • Gather rich qualitative feedback in a flexible way.
• Understand Lifestyle Patterns—Go into people’s homes to understand their lives better.
  • Talk with participants in the comfort of their own homes.
  • Get insights into participants' practices, entertainment choices, and maintenance schedules.
• Reach Leading Business Decision-Makers and Thought Leaders—Go beyond basic survey questions to really examine the underlying motivations that drive business behavior.
  • B2B market research is complex. Use the ease and familiarity of video calls to conduct personal interviews that allow you to gain insights faster.
  • Reach busy professionals anywhere they conduct business from the office to the warehouse to their home.
  • Gain actionable insights quickly and efficiently working with the busy schedules of professionals.

How it Works

1. Create and publish a Live Event with available session times.
2. Members reserve a session time that works best for them.
3. Members & moderators receive an email notification reminder before the session begins.
4. Members & moderators participate in video sessions (and observers!). During the chat, the moderator can follow along with a pre-uploaded discussion guide and save and tag important moments.
5. After the session, get fast transcription and easy drag-and-drop highlight reel creation.