Mark Rickard
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Activity overview
Latest activity by Mark Rickard-
Mark Rickard created an article,
Alchemer Survey Logic
Logic controls how respondents move through a survey: Skip logic: skips questions/pages based on responses Disqualification logic: terminates surveys for unqualified participants Quota logic: ma...
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Mark Rickard created an article,
Alchemer Survey Redirects
Redirects determine where a respondent lands after completing, being disqualified from, or exceeding the quota of a survey. Proper redirects ensure: Accurate session tracking Clear qualification/di...
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Mark Rickard created an article,
Quick Fixes for Alchemer Community Survey Errors
This guide outlines how to resolve common issues when importing Alchemer surveys into the Fuel Cycle platform.Survey Import ErrorsSymptomYou receive an “Import Failed” message when importing a surv...
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Mark Rickard created an article,
Push Notifications 🎬
Push notifications keep you connected to community members who use the mobile app. It's an immediate and effective way to reach many community audiences with your message, particularly Millennials....
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Mark Rickard created an article,
Survey Export
Quick PollCreate a detailed export of your survey responses, including P2 Engine data, various polls, and all related survey questions. Navigate to the Surveys page. From there, on the same row as ...
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Mark Rickard created an article,
Communications Center Settings
Explore the global settings that shape and impact various communication topics across the platform.Support Topics & AssignmentsMembers are required to select a Topic when submitting a support messa...
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Mark Rickard created an article,
Surveys—Overview 🎬
Distributing surveys to your Fuel Cycle community is a standout feature of our platform. Fuel Cycle fully integrates with two survey tools: Qualtrics and Alchemer. When a survey activity is create...
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Mark Rickard created an article,
System Requirements
For most modern software systems, the recommended browsers are typically Apple Safari, Google Chrome, Mozilla Firefox, and Microsoft Edge as they are widely supported, regularly updated, and genera...
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Mark Rickard created an article,
Member Activation
When a new member account is created in a Fuel Cycle community—whether through a bulk batch update or by passing a recruitment screener—they receive a validation email and an SMS validation message...
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Mark Rickard created an article,
Member Exports
In addition to using the Member Dashboard to gain an overview of your community's well-being, you might also want to export the original data about your member group for further analysis outside th...