When creating and editing profile points, it's very important to follow specific steps to ensure the most current data is refreshed and properly synced between Fuel Cycle and Qualtrics.
Profile Points surveys do not support carry-forward or piped text; use display logic on answer options instead to ensure all response text maps correctly to the P2 engine.
Add Profile Point Data to Qualtrics
You can Add Profile Point Data to Qualtrics at any time, but data will not be updated until you select the "Force Qualtrics Panel Update" button. This job runs at midnight Eastern time.
This will import and update the data for all profile points and is very important to run after creating or editing any profile points.
While the job is running, you'll see the status as 'processing'. You will want to wait until the processing is complete before running an export to use the most current member data.
Force Qualtrics Panel Update
Update Embedded Data for Previously Submitted Survey Responses
When a member takes a survey, Qualtrics records the most current data for that member at the time. Essentially, you get a snapshot of the user's embedded data at the moment the survey is taken.
If you create or edit a profile point, the embedded data associated with a survey response already recorded in Qualtrics will not automatically update. You need to push refreshed embedded data. Click the Surveys icon on the left, then click Force Qualtrics Panel Update.
Note: This action is only available to super moderator users.
When clicked, all embedded data (profile points) will be updated, and the snapshot Qualtrics took of the user's embedded data will be updated to reflect any new changes to profile points.
Please note: Any new survey responses taken after you refresh the profile point data will include the latest embedded data. The above option is only necessary if you need to update previously-recorded responses.
Update User Data
When you export a list of users in Qualtrics, you might notice that not all embedded data is included for all users. This is because a user's data isn't updated until they take a survey.
Let's say you created a new profile point and it's been running for the past week. During that time, 30% of the members participated in a survey, but the other 70% didn't. If you export a list of users in Qualtrics, only the 30% who participated in the survey will have the most current embedded data.
To fix this issue, you can manually update data for all users from Surveys by clicking the Force Qualtrics Panel Update button.
Note: This action is only available to super moderator users.
Once you click the button, it will set the update job to run at midnight. After the update, you can export a list of users in Qualtrics, and all data will be updated for all users.