Historical Releases

May 2026

Moderated Studies: Recording Recovery

We’re introducing two updates to Moderated Studies that improve session reliability and give moderators more control when technical issues occur. The platform now supports automated recording recovery, with the option for moderators to manually trigger recovery directly from the session experience if needed. Our system will try and recover the recording within a 2 hr window post session. If that time frame is not long enough, the user can manually trigger recording recovery. Recovery should take place right away. This helps ensure recordings can be restored quickly without requiring Product or Engineering intervention.

Moderated Studies: Extended Reconnect Window

We've also extended extended the reconnect window for live moderated sessions to 10 minutes. If a moderator is disconnected due to network issues, browser closure, or device restart, they can rejoin the session within this window and continue without interruption. 

Together, these improvements reduce the risk of lost sessions and make it easier to recover smoothly from unexpected disruptions.

February 2026

FC Survey: Updated Quota Types

• Overall Quota when you only want to cap total completes. Set the total completes target and save.
• Group/Profile Quota to set limits based on existing groups or profile attributes. Define the profile or group criteria, set targets for each segment, and save.
• In-Survey Quota to set limits based on answers to specific survey questions. Choose the relevant survey question, set limits for each answer option, and save.

Email Campaigns: Only Scheduled or Published Activities in Picker

Quantitative Reports: Filter by Response Status

We've introduced a new Quantitative Report filter for survey response status: Completed, Partial, or Terminated. This new filter can provide insight into all responses received from your survey.

Crosstabs: See Search Result Counts in the Side Pane

When you search in the Crosstabs side pane, you'll now see how many matching items were found for questions and P2. The counts appear in parentheses next to each section, even when sections are collapsed. This update makes it easier to scan long lists of questions and P2 options. You can quickly see whether your search is returning any results and where those matches live, without expanding every section.

Email Campaigns: Emojis Blocked in Critical Fields

The email campaign form now blocks emojis in the campaign name, subject line, and preheader. If you try to paste or type an emoji into the campaign name, subject, or preheader, you won't be able to. Emojis in these fields can cause deliverability and rendering issues. Blocking them at the UI level helps protect response rates, data integrity, and panelist experience.

Community Surveys: Clearer "Allow Retakes" Disabled State

The disabled Allow Retakes checkbox in the community survey setup now follows the platform design system. Its visual state is consistent with other disabled checkboxes. This update reduces confusion about whether respondents can retake a survey. It's now much clearer when the option is unavailable versus when it can be toggled.

FC Qual: Third-Party Panel URL Tracking

Introduced enhanced URL tracking for participants sourced from third-party panel vendors, such as NewtonX. The system now captures and stores end-to-end tracking data. This enables more accurate reporting of third-party panel traffic and simplifies reconciliation with panel vendors. Tracking is automatically applied to supported third-party panel URLs. Reporting data can be accessed through existing study reporting workflows.

FC Qual: No Last Name in Studies

Participant last names no longer appear in Moderated and Unmoderated studies. The platform now displays names as First Name and Last Initial. This update reduces exposure to personally identifiable information and strengthens participant privacy. It also supports General Data Protection Regulation (GDPR) and other compliance requirements.

FC Qual: Clips and Highlight Reels

Highlight Reels are now available in every workspace in the BETA release. To accomplish our MVP offering, users can Duplicate an existing reel, edit it, and save it as a new reel, and they can Delete clips and highlight reels that are no longer needed. Clips and Highlight Reels turn long recordings into concise, shareable evidence, which means less time scrubbing video and more time socializing clear, compelling findings.

FC Qual: Unmoderated Session Increase

The session limit for unmoderated studies has increased. Users can now conduct up to 100 sessions per study, compared to the previous limit of 50. You can now onboard bigger client teams and more stakeholder groups in a single onboarding wave, without splitting them across multiple sessions. Fewer workarounds and duplicate onboarding configurations mean less admin time and a cleaner setup.

Platform: Updated Share Icons

Icons in the Share modal have been swapped so that the modal header now uses the standard "share" icon and the Share tab now uses the "chain link" icon.

This applies to:
•    Quant Report
•    Qual Report
•    Crosstab Report
•    Member Composition Dashboard

You can now quickly distinguish between sharing content and copying a link:

•    Reduces misclicks when sending reports to stakeholders.
•    Aligns with common UI patterns, so new users recognize actions immediately.

Activity Listing: Audience Subtype Column

The Activities listing page now restricts the Audience column to show only Community, Panel, and External. There is a new Audience Subtype column (non-sortable) for more detail. The Audience column remains sortable. You can now quickly see the overall audience type (for high-level targeting) and the specific subtype (for deeper operational clarity). This helps validate targeting and prevents launching activities to the wrong audience type.

Quant Report Charts & Question Reordering

Quant report charts now correctly refresh when you hide and re-show questions or reorder survey questions in the chart slot. The chart no longer gets stuck rendering the wrong question type after these actions. Previously, chart caching could show a grid question where a single-choice question should appear, confusing stakeholders reviewing data. Now, charts correctly reload, preserving data accuracy and interpretability.

Platform UI and Bug Fixes

This release delivers focused UI and behavior improvements across:

• Search and navigation
• Group Builder and activity listing
• Community surveys and FC Surveys
• Quant and Qual reporting
• Comment and media settings
• Quick Question authoring
• Sharing and export flows
• Fixed some visual issues on the Review step of email campaigns.
• Fixed some behavior of the Custom Answer dropdown in quant reporting.
• Fixed an edge case in Qual reports where, after generating AI tags, deleting them, and converting the category to Manual, the interface still showed a “generate tags” option.
• Fixed an issue in Qual reports where a disabled "Add New Tag Category" button could still be clicked to open tag options and allow new categories.

FC Qual: Consistent Recording Controls

In moderated sessions on web staging, the "Recording" call-to-action now looks and behaves the same for Moderators, Participants, Observers, and Support. Everyone sees a consistent recording control in the session interface. Start or join a moderated session on web staging as you normally would, in any role (Moderator, Participant, Observer, or Support). Look for the unified Recording control in the session interface; it has the same label and visual pattern for all roles. When every role sees the same recording control, it's much easier to explain what's happening in the session and what to click. Moderators can confidently say "we're recording now" and know that participants and observers see a matching indicator. This reduces misclicks, prevents missed recordings, and makes it easier to train teams and clients on how recording works on the platform.

FC Qual: Moderated Session Live Support Offer Email

After creating a Moderated session, you'll receive a second email from fc_ux_livesupport@fuelcycle.com asking if you want Live Support; request support by replying to that email. After the creation email, look for one from fc_ux_livesupport@fuelcycle.com. Reply with session details if you want support; otherwise, ignore the email. If yes, Product Solutions joins early, runs tech checks, and stays until things are stable, letting you focus on moderating.

FC Qual: Participant Welcome Copy Change

The default participant welcome message for moderated sessions has been rewritten to improve clarity and reflect current platform workflows. Schedule your Moderated session as usual. Invited participants automatically see the new welcome message. Add special instructions in the standard fields; the welcome message will appear alongside them. Clearer welcome language means fewer participant questions and better-prepared attendees, allowing research to begin quickly and yield higher-quality feedback.

January 2026

Activities: Consistent Incentive Displays on All Publish Steps

Incentive details are now displayed consistently across all Activity Publish steps, following the improved format from the discussion board flow: "Completing a quick question: X points."

Platform Bug Fixes

• In the External Survey flow (internal and standalone), editing the activity name on Step 2 no longer disables the Confirm & Continue button after you have already selected an audience.
• Hovering on chart bars in Quant Reports, Dashboards, and the Overview page no longer triggers console errors and now correctly shows the standard tooltip.
• When you move from the Details page to the Publish page in the activity creation flow for external activities, the page now loads with the top content in view, rather than placing you below the fold.
• In Qual Reports, when you add multiple P2 points to a table and choose a custom order, the report now respects that order instead of sorting columns alphabetically.
• Export notifications now correctly handle filenames with no spaces. Long continuous names will wrap within the notification area instead of spilling outside the border.

FC Qual: Highlight Reels

Quick Question: Graph Preview

FC Qual Bug Fixes

• The "Join Now" button in email notifications to moderators, participants, and support now correctly includes each recipient's unique link. The attached ICS calendar file also contains the right link in its location field. While links are always available on the admin side, this fix ensures you can easily access your session directly from your calendar and receive timely reminders.
• You can now manually enter start and end times in the scheduler, and the dropdown menu displays time options in 15-minute intervals. This resolves previous issues with scheduling flexibility and improves usability.

FC Qual Scheduling: Time Zone Visibility

Researchers can now view both the scheduled FC Qual moderated session time and their local time while setting up or reviewing sessions. A new time zone selector on the dashboard also lets users view all sessions in their preferred time zone.

Discussion Board: Activity Refresh

Our team has made significant strides to ensure the experience around building activities is consistent, concise, and less error-prone. This latest development is another step toward a more unified approach to building activities on the platform. When Moderators create a new discussion board activity in the platform, they will be taken through the new activity builder flow.

December 2025

Panels Pricing Integration in External Survey Activity

Users can now get immediate pricing on US-based samples for external surveys (such as ad hoc panel projects), a request process that was previously routed through our Panels team. Transparent pricing is available for the Ad hoc Survey Panels Project in the US market via our External Survey Activity!

Create an External Activity, and on the Audience step, choose I need an audience. Complete the request form, calculate costs, and choose how you will pay for the panel sample.

Community Survey Activity Refresh

The most used activity—community surveys—has been updated to reflect our new activity builder flow. We've added a section in the setup step to configure survey settings that determine the pre- and post-survey experience for members.

This update makes Community Survey creation more predictable and less error-prone:

• Consistent workflow—The same structured flow now applies to both external and community surveys, reducing context switching and training time.
• Faster execution—A linear wizard reduces back-and-forth and clarifies what's required to get a survey into the field.

One feature to call out here is the Survey Experience section, where we can choose the behavior for the respondent before and after taking the survey. Depending on the settings here, the landing page will be enabled or disabled in the Details step of creating this activity.

Lastly, while this is a new way to create the Community Survey activity, if you go back to edit a survey activity built in the previous project builder, it will open for editing within this one.

Updated the Minimum Character Count for Searches

All search fields now have a consistent behavior of returning results after the first two characters of typing letters. Triggering search after two characters makes the interface feel faster and helps users find short terms like tags or acronyms more easily. It improves usability without adding noticeable performance cost.

Completed FCX Study Option in Cooldown Criteria for Groups

Users can now account for FCX Studies when creating a group with Cooldown criteria. When creating Dynamic/Subset Groups, locate the Completed FCX Study after the Completed Survey option in the existing Cooldown criteria.

Export to Word for FC Survey

You can now export a survey from Fuel Cycle as a .docx file containing survey questions, response options, and key configuration details in a readable layout. This preserves survey order and structure, ensuring stakeholders see it as respondents will.

Minor UI Fixes

• We've made some enhancements to the Platform's Global Chart Settings and FC Survey's Expanded View.
• We've also resolved a minor issue with some multi-select fields displaying the wrong percentages and chart data in Member Composition Dashboards.

FC Qual: Randomization of Unmoderated Study Options

You can now randomize the order of response options in Single Choice, Multiple Choice, and Preference Testing tasks. When enabled, the platform automatically shuffles the choices shown to each participant.

Randomizing options helps reduce ordering bias and improves data quality. By removing fixed placement effects, you get cleaner insights and more reliable rankings.

FC Qual: Participant Name Auto-Labeling in Moderated Study Transcripts

Transcripts for moderated studies now display participant names automatically. The system uses the name entered on the session join screen, removing the need for manual relabeling.

Accurate speaker labeling improves clarity, reduces post-session cleanup, and helps teams review conversations faster. You no longer need to guess who said what or edit generic placeholders like "Participant A."

FC Qual: New Moderated Study Clip Creation Method

You can now create clips in moderated recordings using a new pop-up interface that lets you set exact start and end times. Use the Create Clip button to open the editor and manually define your clip range.

This update gives you more control over clip timing and streamlines the editing process. You can now create precise clips without relying only on transcript selection.

November 2025

Quant Reporting for Quick Question + Updated Report Builder Flow

We are improving our reporting capabilities within the platform to make it more effective and engaging for users, increasing its value and promoting regular use.

Quant reporting now supports Single and Multi-Select Quick Questions. You can also select the Quick Question source type when building a report in the Report Builder.

The system automatically generates a quantitative report for each published Quick Question activity. It will be accessible from the Overview page when you click on a published Quick Question activity in the listing. You can also build a new report by selecting Quick Question from the report content type dropdown in the Report builder flow.

Quotas

We have entered the beta phase of our quotas feature for FC Surveys. In this update, Quotas for our recruitment process apply only after a recruited user successfully creates an account, regardless of whether their membership is pending activation.

In a given FC Survey, click the quota icon to bring up the quotas window. Select either a Simple or Overall quota type, define the limit/count, and adjust the settings for response collection and notification. An advanced quota type is coming soon.

Quick Question Emojis

Quick Question answer options and question text now support emojis. Paste in emojis in the question text and answer options.

FC Surveys: File Upload URL in Survey Exports

Our FC Survey exports and responses page now displays a fully accessible URL for responses to File Upload questions. Users do not need to take any action. The FC survey exports and responses listing page will include URLs that, when copied and pasted, allow access to the file.

Bug Fixes

FC Qual

• Moderated calls and recordings now display only the participant's first name. This update is currently live on the FC Qual dashboard and the Participant Web.
• An issue in some participants' audio sources has been resolved. However, participant audio may still contain background noise.
• A screenshare mirroring issue has been resolved.

FC Qual: MS Word Export in Transcripts

Transcripts from recorded moderated FC Qual sessions can now be downloaded as Microsoft Word .doc files, in addition to the existing .txt option. The .doc format supports richer formatting. It is easier to edit, annotate, and share with clients or stakeholders, especially in formal deliverables. In the Transcript view of any Moderated session, open any session and select Download Transcript (DOC) from the Options menu.

FC Qual: Moderated Session Enhancements

These updates make moderated sessions more dynamic, easier to understand, and more resilient, especially in less controlled environments.

• Screen Share with Audio: Participants can now share video content with audio during moderated sessions.
• Background Noise Removal: We've added real-time noise filtering to improve audio clarity.
• Stability Fixes: Several backend improvements have increased overall session reliability.

October 2025

FC Survey: Export to PDF

You can now share your survey created in FC Surveys by exporting it as a PDF. Exporting a completed survey to PDF provides several collaborative benefits, including the ability to review, validate, and keep historical records. To do this, click the “Export” button located in the upper right corner of the FC Survey builder page, then select the "Export to PDF" option.

Export to Word is coming soon, along with a few enhancements, such as showing logic in the PDF.

Activity: Mobile Browser Preview

Users can preview the mobile browser view of the FC Qual activity landing page. It gives users a mobile browser view showing what members can anticipate from the scheduled activity. You can now find the Mobile Preview button next to the Desktop Preview button within the Activity Builder.

Qualitative Report: Tag Category Details

Having visibility with AI tools is crucial for consistent use. If you can't view the tags and the underlying prompts, you have to rely on the work's initial quality. We've removed that uncertainty from the equation. We have introduced a details modal for all AI tagging features in Qualitative Reports, allowing you to review the included tags and the underlying objective prompt used to create each category.

For Hybrid and Auto Tagged reports, in the AI tag category overflow menu (the three dots), there is an option to view Tag Category Details. This will open a new modal containing all the information about the tag category.

Data Quality Analyst: Quality Check Configuration Menu

The Data Quality Analyst computations can be time-consuming, especially when dealing with a large number of responses and many open-ended questions. This improvement enables you to focus specifically on the checks that are most important to you. If your primary concern is speed, check the speeders. We've introduced the option to configure the Data Quality Analyst by specific checks. If you don't need all the checks we conduct, you can choose to run only the ones that matter to you.

When you click the Run Quality Check button, you will be prompted to choose which checks you want to perform. All checks will be selected by default, but you can uncheck any that you feel are not essential for your requirements.

External Survey Activity: Build from Scratch Path

We added a Build from Scratch option, expanding how users can attach surveys to activities. Now, users can add an existing survey, build one from scratch with a provider, import, or design using AI through FC Survey. This update gives market researchers more flexibility and control to build surveys with their preferred providers, all within the workflow. It streamlines setup and supports complex, custom research designs.

In the Setup step of the External Survey Activity, you can find the Build from Scratch card in the Add Survey section. Clicking on it will display a drop-down menu with available survey providers. You can import the survey that already exists on providers like Qualtrics or Alchemer, or open a new tab to go to the survey provider, create the survey there, and then return to the activities page to attach the survey.

Activities List: Multi-select Types and Login Poll Indicator

You can now view the Activities List more flexibly and access more detailed information about each activity. The Activities List page now shows whether a community survey activity is a login poll. Filtering is available by audience and by multiple activity types.

By default, the Login Poll column is hidden, but you can add it through the Add/Remove Columns option. If the value is True, the Community Survey is a login poll. For audience filtering, you can choose from Community, External, and Panel. To filter by multiple activity types, open the type filter box and check all the types you want to display in the table.

Panels Request: Incidence Rate Generator

The Panels form in the external survey activity now automatically generates the Estimated Incidence Rate based on the provided audience or sample description. This LLM-powered feature offers time savings when requestors provide panel estimate information for initial processing.

Fill out the sample description field, and click the Calculate Incidence Rate button. The Estimated Incidence Rate field will display the percentage value. Make edits to the sample description to re-run the calculation.

Create Report: Activity Not Required to Build a Report

When generating a report using a survey in the platform, it’s no longer required to filter by an activity. Surveys can relate to multiple activities, allowing you to view responses regardless of the specific activity under which they were collected. No action is needed; you will no longer select an activity to filter by in the stepper process.

Data Quality Analyst: VPN Detection

While VPN detection alone doesn’t disqualify a response, it can be a solid indicator (among others) that helps make a more confident decision. The Data Quality Analyst now includes a new check that determines whether a respondent used a VPN. We evaluate VPN detection alongside our other checks, and the analyst reports any instances of a detected VPN.

Data Quality Analyst: Filter

Analyzing survey responses can be overwhelming; filtering by flagged responses helps you take action on low-quality answers more efficiently. After running the data quality analysis on a survey in the platform, you will gain the ability to filter the table by the flag or flags raised.

When you run the Data Quality Analyst in the platform, you will notice a new filtering option at the top left of the table. From there, you can select the flags you want bubbled to the top.

Activities: Survey Landing Page Response Overview and Timeline

For Survey activities, we’ve added a survey responses overview and timeline, so you can more closely track the status of your survey in the field.

Understanding survey performance in the field is crucial for project management. Recent enhancements to the page make it easier for users to monitor their surveys. This streamlined access to insights can significantly improve decision-making and overall effectiveness.

When you navigate to the activity landing page where your reports are listed, if the activity is a survey activity, you will see the inclusion of the stats and timeline on the page. Responses are for the last 15 days running.

Activities: Preview for Desktop Targeted Activities

Users can preview an activity as they build the activity landing page. This preview is an exciting visual of what members can expect from the activity. This engaging glimpse adds anticipation and helps ensure that everything points to a memorable experience.

Locate the preview buttons next to the landing page blocks in the Details step of activity creation.

*Note that only Desktop is enabled in this release.

Activities: External Survey—Additional Panels Request Fields

We're making exciting strides by implementing enhancements that contribute to the evolution of our Panels operation. Our panels path now supports additional fields to send to the Panels team.

You will now find additional fields for Incidence Rate, LOI, and Payment Methods in the form.

Activities: Name Adjustments

We have introduced a private name (internal name) field and a public name for activities. Embrace flexibility and ensure a clear distinction between internal names and public/display names. Understanding their respective purposes will pave the way for more effective communication and usability.

There is nothing you need to do; the internal name will be the Name field, while the public name field is called “Public Name” when creating an activity. The Name value will be reflected in both the upper left title as well as the Name field in the Setup step.

Surveys: Quota Delete Confirmation

We have a delete warning displayed before you delete a quota from a survey. The delete confirmation serves as your last line of defense, giving you a moment to pause and reconsider before deleting the quota definition.

When you click on the trash icon in the Quotas listing view or the delete button in the Builder view, the confirmation tooltip will automatically display.

FC Qual: Hybrid Study Access via Desktop or Mobile

Participants can now join moderated studies using either a desktop web browser or a mobile device with the Voices by Fuel Cycle app. A single landing page link routes users to the appropriate path based on their device. A notice clarifies that each participant may join from only one device unless they use different email addresses. This update streamlines the participant experience by eliminating device-specific links. It also improves flexibility and increases participation rates by supporting users’ preferred devices.

• Share the standard study link with participants.
• On desktop, users click the link and join via browser.
• On mobile, users are prompted to install the Voices by Fuel Cycle app (if not already installed) before accessing the study.

FC Qual: P2 Data Import (Phase 1)

As “Phase 1” of integrating P2 data with FC Qual, the Fuel Cycle platform now passes the variable ‘FC_USER_ID’ into FC Qual. Data exports from the FC Qual platform now include this parameter. This enables profile-level data matching between FC Qual and other Fuel Cycle systems. It lays the groundwork for future integrations and enriched reporting across platforms.

When exporting UX data to CSV, the ‘FC_USER_ID’ column will now be included. Use this field to align participant data with records in the Fuel Cycle platform or other external systems.

FC Survey: Support for Multi-Select Matrix Questions in Exports

Our survey exports now include support for the Multi-Select matrix question type in FC Surveys. This enhances the reporting capability of our FC Surveys by addressing this complex question type.

Export surveys and external survey activities as usual. You will see the responses for multi-select matrix questions if you properly program questions in FC Surveys. The Multi-Select questions will be displayed across multiple columns, spanning a combination of rows and columns, with the following naming convention: “Question | Row Header | Column Header”.

For this immediate release, whatever custom value you set for a multi-select matrix will not display that text equivalent. That is planned for release soon. The export will display as a number (1, 2, 3) that represents the position—if it's a regular dropdown—and [1,2,3] (all selected values) if it's a checkbox, for example. Open-ended “Other” values will contain the typed value.

FC Qual: Recording Reminders for Moderators

It’s easy to forget to hit record when jumping into a session. FC Qual has added a timed reminder pop-up to help Moderators start session recordings on time. This prompt ensures that you start recordings immediately, reducing the risk of missing valuable insights. 

When the reminder appears 60 seconds into the session, you can click Start Recording to begin recording immediately or choose Remind Me Later to snooze the prompt. If you do not take action, the pop-up will reappear 5 minutes after the session begins.

Data Quality Analyst

For market research professionals, ensuring the integrity of survey responses is critical. We have introduced the first version of our Data Quality Analyst agent, powered by Fuel Cycle’s Autonomous Insights, specifically designed to evaluate the quality of survey responses. This new agent:

• Increases confidence in the quality and authenticity of survey responses
• Reduces manual review time, freeing up researchers to focus on insights rather than data cleaning.
• Creates a framework for future, more advanced quality checks.

When you access your survey responses from the Survey List Actions menu in the platform, you will see a new button labeled Run Data Checks. Clicking this button will initiate the job to run in the background. You can either remain on the page or leave, and we will notify you once the job is complete.

FC Survey Quotas

Quotas are essential for many research studies. You can now build basic quotas directly within FC Surveys. The alpha release supports two types:

– Overall quotas (based on total completes)

– Simple single-condition quotas

Create an FC Survey, then click the quota icon to access the builder. Select either Overall or Simple type, set completion behavior, and add notification preferences. This feature is in alpha and will expand over time.

Internal vs. Public Activity Naming

Internal naming helps organize and differentiate activities behind the scenes. Public names ensure clarity for members engaging with research. The FC Qual and Quick Question activities now include a new Activity Name section, which includes two fields:

• Name (internal, for client/team use)
• Public Name (shown to members and participants)

This structure helps teams manage activities internally without affecting the participant experience. More activity types will support this in future updates.

September 2025

FC Qual: AI Privacy Mode Toggle for Workspaces

Fuel Cycle now offers the ability to disable all AI-powered features in any specific workspace. This update provides research teams with greater control over their data environments, particularly important for studies that require heightened confidentiality or compliance with regulatory requirements. When AI is toggled off:

• No AI-generated content or assistance will be available in that workspace.
• All data exchange with AI models is blocked, enhancing privacy and supporting stricter compliance requirements.

To request AI deactivation, email both adivakar@fuelcycle.com and asomwanshi@fuelcycle.com with your workspace name.

Survey Builder Agent

Fuel Cycle collaborates with a diverse range of clients, each with varying expertise in the field of market research. Users can now build an FC survey with AI using our newest survey builder agent in the platform. This new tool can assist every user, from the research novice to the industry expert, to create surveys in minutes.

This new agent is in Beta in the platform. When you create an external survey or navigate to the Survey List page, you will have access to a button that lets you design with AI. From there, all you need to do is input your objective and let the agent guide you through the rest of the process.

Global Chart Settings

Different people like their charts to look different. This enables our users to customize the platform and their insights to meet their specific needs.

When you navigate to Organization Settings (the icon in the top right of the platform), there is a tab for Global Chart Settings. From there, you can control how your X and Y axis interacts, control what logo is used for your shared reports, and the color theme of your charts.

Activity: Duplicate FC Qual Unmoderated Studies

FC Qual – Unmoderated Studies is now in . As part of this release, users can duplicate existing activities directly from the activities listing page This enhancement marks a major step in evolving the FC Qual – Unmoderated Studies experience. By allowing duplication, users can quickly build new studies using prefilled details—saving time and ensuring consistency. Go to the activity listing page and select “Duplicate” from the Actions dropdown on any FC Qual – Unmoderated Study.

Legacy Activity Cards

We have added additional activity cards that have not yet migrated into the modern platform: Member Forums/IDIs, Live Chat, and Delta Testing. The cards are displayed on the create page. Clicking on the card will open a new tab and set you up to program the selected activity in

Quick Question: Updated Activity Experience

We updated the setup step in Quick Question with a new look using cards to present the choice of creating a new Quick Question or using an existing one.

External Survey: Response Export

Agent Exchange on the Navigation Bar

External Survey Activities

The External Survey feature in Fuel Cycle enables users to distribute surveys to audiences outside the Fuel Cycle community, although it's currently accessible only to internal users.

FC Qual Mobile App: Moderated Sessions

What’s New

Mobile app access removes barriers to participation and ensures a consistent experience across devices. Moderated sessions are now accessible from the FC Qual "Voices" mobile app. Audio, video, screen sharing, live chat, and camera flip are supported, enabling all interactive features for mobile users.

The mobile app displays the option to join moderated sessions when a participant is invited to a study. All interactive tools are available upon entering the session. No additional setup is required.

FC Qual: Speaker Identification in Transcripts

What’s New

Speaker identification is now available in session transcripts. Clear speaker labeling streamlines conversation tracking, insight attribution, and report preparation. Transcripts are automatically segmented by speaker and labeled as “Participant 1,” “Participant 2,” and so on. Researchers can rename these labels to real names. Updates apply across the entire transcript for consistency. Open any new transcript from today onward, and you’ll see speakers labeled by default. Click on a label to rename it. Changes will reflect throughout the transcript.

Note: This feature is not retroactive and won’t apply to transcripts from past sessions.

New Activity Type: FC Qual - Unmoderated

What’s New

A new activity type, FC Qual - Unmoderated, is now available on the platform to internal users. This feature enables users to create unmoderated studies directly from FC Qual and share them with their community audience for various research purposes.

Go to the Create Activity page and select the FC Qual – Unmoderated Study card. Make sure your FC Qual study is ready on the FC Qual platform—you’ll search for and link to it during setup. If you haven’t created a study yet, you can jump into FC Qual, build your study, then return to link it. Once linked, configure and launch your unmoderated study to your selected community audience.

Note: This will be available to clients for Beta within a week or so.

August 2025

FC Qual: AI Summaries of Moderated Studies

After a session ends, the system now generates a comprehensive study summary featuring key insights and automatically created video clips. You can find this under the “AI Summary” tab inside the moderated study card.

Quantitative Report: Total Respondents row in Shared Tables

Quick Question: Increased Character Limit for Answer Text & Reporting Values

🆕 FC Qual: Moderated Studies

We’ve launched a fully upgraded moderated research experience that makes live interviews and focus groups effortless. The new system works on any device with no downloads, offers a familiar Meet/Zoom-style interface, and supports up to 15 participants for IDIs or FGDs. Built-in tools include screen sharing, chat for participants and moderators, a private observer room, live and timestamped notes, and flexible recording controls. From setup to insight capture, everything is streamlined so your team can focus on conversations—not logistics.

🆕 External Surveys

We’ve added support for external surveys with a streamlined setup in the Fuel Cycle Platform. From the Create Activity page, users can choose an External Survey with a refreshed icon and guided flow, set up audiences with tailored paths, attach existing surveys, and configure redirects, tracking, and scheduling. Survey URLs support proxying for FC Survey, Alchemer, and Qualtrics, ensuring proper access for members and non-members. These updates simplify audience targeting, timeline control, and third-party integration, enabling faster, more consistent external survey management. Beta launches in about a week.

FC Surveys: Support for Recruitments

You can now run community recruitments directly through FC Surveys, eliminating the need for third-party tools. Screeners are easier to program, with automatic tracking of termination points and enhanced link security. Build your screener in FC Surveys, attach it when creating a recruitment URL, and proceed with the standard recruitment flow.

Crosstabs Reports: Improvements

We’ve improved the clarity of custom answer options in Crosstabs.

• The merge icon now includes an on-hover label, Custom Answer Option, to help users quickly understand its purpose.
• We have replaced "rows" with "answer options" in the section header for better accuracy.
• Minor spacing adjustments between labels and containers improve visual alignment and overall readability.

Crosstabs Reports: Notice Enhancements

We have added descriptions for Confidence Level and Minimum Count Threshold when users hover over those items. Additionally, we will include a hover description to explain why the AI Summary feature is greyed out and unavailable to users.

Offering on-hover descriptions provides users with instant explanations right where they interact with the feature. These tooltips help users understand parameters such as Confidence Level and Minimum Count Threshold, leading to more informed decision-making. Additionally, clarifying why an AI Summary is unavailable helps prevent user confusion, enhancing the overall usability and effectiveness of the tool.
Above any banners and stubs, there are two tabs: Data and Settings. Confidence Level and Minimum Count Threshold are located under the Settings. Place your mouse over the information icon.

For AI summaries, place your mouse over the AI Summary tab at the top. 

July 2025

🆕 Quick Question Release

The Fuel Cycle Platform's Quick Question enhances the legacy application's Quick Poll feature with improved design and more advanced features to boost your experience. Key highlights include:

• Open-ended question types
• Existing quick question reference for building a new one
• Default point value for activity completion
• An interim method to retrieve quick question data using the current legacy activity export process

Crosstab Report: Frozen Total Column & General Improvements

The Total column in Crosstab reports is now fixed in place during horizontal scrolling, and we have enhanced the overall functionality. The fixed column improvement allows for seamless navigation and easy comparison, ensuring critical totals remain visible at all times. The drag-and-drop functionality in Crosstabs has been updated to enhance responsiveness and reduces errors in customization.

🆕 Reports List

In the past, viewing reports required accessing an activity first, which could be confusing. However, with the introduction of the report listing page, locating any report you need is now straightforward. This new page also lays the groundwork for creating custom reports based on activity.

Crosstabs Reports: View Full-Screen

Expand your Crosstabs view to full screen to utilize more of your browser's available screen space. Click the diagonal arrow button at the top right of the Crosstabs screen.

Crosstabs Reports: Custom Answers

Create custom answer options (or "nets") within a banner and/or stub.

One of the most common tasks when working with stub or banner items is creating values to represent grouped elements, like the Top 2 Box or age groups. With this new feature, you will be able to group answer options into custom values for calculation and display.

FC Qual: New Usage Insights

We’ve added two workspace-level insights to help you manage research more effectively:

• Session Counter—Tracks the total number of video sessions (recordings) completed, including breakdowns by study type and recruitment source.
• Token Usage Tracker—Provides clear insight into panel token usage with totals and a detailed session log.
  You can find both options under the Usage tab in Workspace Settings.

🆕 Agent Exchange: Survey Programmer

Generating surveys typically begins with stakeholders collaborating in a Word document to define research goals, ensuring it meets everyone's objectives. However, survey programming requires careful attention to detail to properly function and gather the desired information. With the Autonomous Insights' Survey Programmer, you can create comprehensive surveys directly from a Word document in a matter of minutes using our newest AI agent. Just upload the Word document. The survey is auto-programmed in FC Surveys.

Crosstabs: Total Column

We have added a total column to the Crosstab Report, which displays the frequency counts and column totals of the defined stubs. The total column is essential to any crosstab and enhances the readability of the underlying survey data. Essentially, when you see 100 in the total column for Answer A, it means 100 respondents chose Answer A. You can control the visibility of this column through the display settings.

June 2025

Activities List Replaces Project List

We have made significant updates to the Project listing page. 

• Most notably, we have renamed it to the Activities list. 
• List columns have been re-ordered.
• New columns are now available, such as the maximum points for each activity and the number of comments in activities like Discussion Boards.
• A "Duplicate" action has been added to the Actions menu.
• A new activity builder for certain projects that start in the Fuel Cycle Platform; the existing builder remains for survey and discussion board activities, but will be updated soon.

Community Name in Browser Tab

The titles of browser tabs now display the community name.

Indicating the specific community in a tab can enhance how users organize and oversee their different communities. By knowing which community a tab pertains to, users can navigate and manage their responsibilities more effectively.

No action is required; the community name should appear automatically in the browser tab.

May 2025

Statistical Significance in Crosstab Reports

Create crosstabs and request statistical significance with a defined confidence interval and minimum count threshold.

This represents a significant advancement for our crosstab tool, pun intended. Crosstabs can often feel overwhelming, and statistical significance has traditionally been a key indicator for identifying insights. With this new enhancement, we are leveraging AI to improve our summaries, helping to highlight the insights that truly matter.

When you build your crosstab report, there is a settings tab in the crosstab settings interface where you can configure your confidence interval and minimum count threshold. After those are set, generate your crosstab and you will notice highlighted cells where there is significance detected. On hover, a tooltip will appear informing you of the related cells.

Sharing Crosstab Reports

Share your crosstab reports with a simple link and passcode.

Sharing our reporting has been a cornerstone of our design principle, and that continues with our crosstab reports. Create a crosstab in minutes and share preliminary findings with your stakeholders just as quickly.

While in your report, click the share button and the sharing interface you are used to appears. From here, copy the link and passcode to share with your stakeholders.

FC Survey Updates

The system now places the "None" answer option last in FC surveys, following the "Other" option.

This order aligns closely with the standard practices observed on other platforms, reflecting industry norms and ensuring a familiar experience for users.

Survey Listing Import Flow Update

For accounts with multiple communities, a banner informs users about the community into which they import their survey.

This alert helps users by pointing out potential errors. It encourages them to check their entries. This way, the import process becomes more accurate.

The system automatically displays this alert at the top of the import modal.

🆕 FC Surveys in Public Beta

All internal users can access FC Surveys in internal environments, and clients can access FC Surveys when opting into our Beta Program.

Our first clients in the Beta phase of FC Surveys will migrate by the end of May. This marks a significant step toward the adoption of FC Surveys! The Beta clients will provide valuable insights into the required migration resources and help identify gaps, allowing us to iterate quickly.

FC Surveys is available for internal environments and communities. If you need access to an internal environment, please submit a ticket for access.

Once you have access, click the Surveys menu in the left navigation bar. Click on FC Surveys in the float-out menu to access the builder. You can also access the builder on the survey list page by clicking the Launch Survey Tool button and selecting FC Surveys.

Organization Setting Defaults

The organization settings page now includes a Defaults tab where moderators can update the universal information, which will automatically populate when creating a project or activity.

The Defaults tab in the Organization Settings page provides a single place to update field values, such as points, that repeat without extra effort.

Click on the gear icon at the upper right-hand corner of the Fuel Cycle Platform platform. Click on the Defaults tab. Fill out the default values for author, incentive, and custom activity points. Make sure to save them to apply those as default values in the platform.

Automated Transcriptions

After users upload video or audio files, they can view auto-generated transcription text in comments, delta test tickets, and the gallery.

Automated transcriptions significantly improve the accessibility of our community platform. This helps us achieve AAA for WCAG ADA compliance.

Members can upload audio or video responses, facilitating seamless qualitative reporting from any comments.

The transcription will automatically appear shortly after a member uploads audio or video in a comment, delta test, or gallery.

🆕 Autonomous Insights

Autonomous Insights is now accessible to all users.

FC Labs has been deprecated in favor of the ‘Agent Exchange’ within Autonomous Insights. Over the coming months, Autonomous Insights will power complete end-to-end project research flows.

To access Autonomous Insights, navigate to the dropdown menu from your profile and click on Autonomous Insights, which will open in a new tab.

Export Crosstabs

You can now export Crosstabs to an Excel file.

Our primary goal is to enable users to analyze their data within the platform. However, it's also essential to keep their data accessible through other methods. In the Share window, the Export tab allows you to extract source data for your own analysis.

On the Crosstabs page, click the Share button. The Export tab is the only tab available. Click the button to Export Crosstab to Excel.

FC Survey Updates

There are some design and functionality updates to the FC Surveys tool:

• Updated Design
• Full-Screen mode
• Discard Changes Warning
• Preview Survey
• Duplicate Survey

This update incorporates comments from Alpha release testers to deliver a best-in-class product for general release.

New design items:

• Zoom in and out within the design surface using magnifying glass icons.
• Added a descriptive-text question type.
• Added a Rich Text Editor.
• Added support for Custom Themes.
• Expand to full screen: click the double-arrow icon in the top right to expand your survey designer. Click again to restore the view.
• If you don't save your changes before navigating away, you will be prompted that you have unsaved changes. You may save or discard.
• There is a new Preview button in the top right to preview your survey as your participants would see it.
• In the Survey List Actions menu, there is an option to Duplicate your survey.

New Group Targeting Criteria

You can form groups based on whether members did or did not complete an FCX Study. 

We can now create groups based on member activity, which was unavailable before.

On the group configuration page, locate the Complete FCX Study criteria for either dynamic or subset group types. Select "Did" or "Did Not" and then specify an FCX Study.

April 2025

🆕 Crosstabs

Crosstab reports are now available to all customers!

Crosstabs are an integral part of the research cycle—they add a new dimension to how our clients interpret the data they’ve collected and help them drive towards better solutions. With the release of this report, we continue to drive on our commitment to make the Fuel Cycle Platform the best research platform on the market.

When you navigate to your insights step in the platform for custom survey projects, customers will now be able to select a crosstab report type.

This is the first release in a series of improvements that will be iteratively released over the next few months, including stat testing, AI analysis, and more.

Delete Surveys

Moderators can now delete an imported survey from the listing page.

Users now have more control and flexibility in survey management by enabling them to delete surveys easily. Previously, users would accidentally import surveys into the wrong community – now they can delete that survey if this occurs, so it can be imported into the correct one.

On the Survey listing page, identify the survey you wish to delete. Click the action dropdown and click the delete action. Confirm by clicking the Delete button in the pop-up, and the survey is deleted.

Listing Page Actions Changes

All listing pages now use the word "duplicate" instead of "copy" for duplicating information. There is also now an icon associated with every action.

Promoting consistency across our platform will enhance user experience and trust.

There is nothing to do; you can find all modifications in the actions dropdown on any listing page.

Group Criteria—Additional Cooldown Timeframes

We added new timeframes for the Cooldown criteria while creating groups.

We have gathered user activity data long enough to provide our clients with longer cooldown timeframes. Cooldown criteria can now extend back to the past 365 days.

Find cooldown criteria when building either dynamic or sub-set group types. Select the variable, then choose Did or Did Not. For the value, choose Past 180 days or Past 365 days.

Organization Settings Page Updates

The Organization Settings page has received some updates:

• An Integrations tab has been added to display a list of integrations enabled/available for the account. The existing Legacy Force Qualtrics Panel Update function is now listed on this page in the Fuel Cycle Platform.
• A Details tab has been added that serves as a central place to store and update the account’s organizational strategy and goals.

The updated Organization Settings page centralizes key account information. The new Integrations tab offers a view and management of the Qualtrics integration and will evolve into a hub for all enabled integrations.

The new Details tab captures organizational goals and strategy, serving as a single source of truth and potential input for personalized AI.

Click on the gear icon at the upper right-hand side of the Fuel Cycle Platform platform. The default page should the Details tab. Update and save the fields as necessary.

Click on the Integrations tab, and find the Qualtrics Contacts option. Click the Update button to schedule a job to update all P2 and Group data for each community member.

Navigation update: Switch to Legacy UX

We updated the icon in the left navigation bar to switch to the Legacy application.

We received feedback that the previous icon looked like a sad face, which was not the intention.

There is nothing to do; you can find the modification in the left navigation bar.

March 2025

Surveys—Link to Legacy Surveys

We have added a navigation icon to the left navigation bar that links to the Legacy Surveys listing page (click on the image to zoom in).

While the new Surveys Listing page is in the Beta phase in the Fuel Cycle Platform, we want to ensure that users still have easy access to the Legacy version of the page. We will remove this navigation icon once we make the survey listing page exclusive to the Fuel Cycle Platform.

Click the Surveys button in the left-hand navigation bar to navigate from the Fuel Cycle Platform to the Legacy application Surveys menu.

🆕 FC Surveys

We have introduced a native survey builder to create surveys.

FC Surveys represents a significant advancement in our platform's native survey capability, allowing Fuel Cycle to have complete control and ownership over both survey creation and survey data.

In the Survey flyout menu, click on the FC Surveys menu item in the left navigation bar. You can also access this by clicking the Launch Survey Tool button on the Survey List page.

Dashboards—Chart Data Sort

Sort chart data alphabetically or by count, in ascending or descending order.

This sorting feature allows users to customize the display of data. Save settings separately for each chart.

1. Click on the pencil icon on a chart in the dashboard.
2. Expand the Field Properties section.
3. Click on the Sort By dropdown.
4. Choose either Alphabetically or Count.
5. Click Apply to apply the sort setting.

Dashboards—Quick Filters

Utilize new dashboard filters to apply filters based on groups, user status, and activation status. Use these three filter elements simultaneously. The "Is In" statement is automatically chosen when the element is selected.

The quick filter expands the filtering capability and allows users to rapidly narrow datasets with few clicks. Save dashboard views that serve diverse purposes.

1. On a dashboard page, click on the Filters icon.
2. Click into the dropdown of each element (Group, User Status, and Activation Status).
3. Select the ones you desire to filter use.
4. Click Apply.

Text Editor—Added Font Sizes

We’ve extended our support of font sizes in certain Fuel Cycle Platform text editors.

Our clients adhere to very strict rules about their branding. This change easily supports whatever branding details they may have.

When you interact with a text editor in the project builder or when you edit an AI Qualitative Summary, you will notice support for font sizes ranging from 8pts to 36pts.

Surveys—Beta Release

Manage your surveys now from the Fuel Cycle Platform!

Moderators can now import and manage surveys and launch survey tools directly from the Fuel Cycle Platform platform.

Access the survey listing page from the left navigation bar. Import surveys using the "Import Survey" button and launch survey tools available to the community using the "Launch Survey Tool" button.

February 2025

Email Campaigns Exclusive to the Fuel Cycle Platform

Email Campaigns are now exclusive to the Fuel Cycle Platform. All the functionality in the Legacy application can be found there. For now, you can still find the Legacy email application through an Activity build (Save & Email feature), where you are alerting a segment of your community to a study.

Moving email campaigns to the Fuel Cycle Platform allows us to provide better support and improve the email campaign experience while also encouraging Fuel Cycle Platform adoption.

The Campaigns tab in Legacy now routes to the Campaigns page in the Fuel Cycle Platform.
Support is now the default landing tab when accessing the Communication Center from both Legacy and the Fuel Cycle Platform.

Qual Report Enhancements

Renamed response AI tagging actions:

• Hybrid Tags–Define your tags, and AI will apply them for you
• Autonomous Tags–AI defines and applies tags for you

Enhanced qualitative reporting by refining AI classification tag behavior, handling edge cases in category names, resolving console errors, improving loading indicators, preventing unnecessary actions when no comments exist, and adding AI icons for better visibility in shared reports.

These enhancements improve the stability, usability, and clarity of qualitative reporting by streamlining interactions, preventing errors, enhancing visual feedback, and ensuring a smoother user experience.

You can see these in the Qualitative Report Responses tab under the Add New Tag Category button.

Member Composition Dashboards – Mark as Favorite While Viewing

The Favorite button is now available next to the Actions button on your custom dashboard.

Allowing users to favorite a dashboard while viewing it enhances efficiency by providing quick access to essential settings without disrupting their workflow. Previously, this was only available on the listing page and a user couldn't tell if a dashboard was a favorite when viewing it.

Click the star button: a filled star indicates it is a favorite, while an unfilled star means it is not a favorite.

Note: Favorites apply across all moderators, they are not unique to each mod.

Dashboards – Listing Page Updates

• Changed “Updated On” column to “Updated Date”.
• Placing the “Created by all/Created by me” filter at the top, with “Created by all” as the default.
• Limiting description length (35–50 characters) with full text on hover.
• Displaying usernames instead of email addresses in "Created By" and "Updated By" columns.

These updates enhance clarity, usability, and organization by improving labeling, optimizing filtering, streamlining descriptions, and displaying user-friendly identifiers.

Go to the Dashboards listing page to see these updates.

Rewards—Rewards Messaging 

We've added messaging to the member rewards pages to clarify whether their redemption has been completed. 

Community members did not receive clear messages communicating whether their reward had been successfully redeemed. No feedback, especially in the case of a system error, left members confused about whether they’d done something wrong.

These messages are automatic when redeeming rewards.

Sharing—AI Summaries

Share your Qualitative Report AI summaries securely with your stakeholders.

Sharing AI-generated summaries enhances our mission to make deliverables more accessible, centralized, and distributable.

When viewing your AI summaries, click the Share button in the top right corner. Copy the external URL and password to share with your external stakeholders.

In addition, we've changed the background image on the share login page to align with our brand identity.

One-Click AI Tags

Qualitative Reporting now features automatically generated response tags that categorize responses according to your research objectives.

Historically, analyzing hundreds of open-ended study responses could take weeks of manual effort. The first step is to tag each response with a relevant keyword related to the comment. Structuring these elements is crucial for making large datasets manageable and aligning qualitative data with research objectives.

You can see these in the Qualitative Report Responses tab under the Add New Tag Category button.

January 2025

Navigation Made Easy

• The buttons to open the Community, view Release Notes, and switch to the Legacy UX have been anchored in place at the bottom of the left navigation menu, ensuring they are always visible.
• The Survey Menu now features a secondary menu linking to various Survey options: Surveys, Polls, FCX, and any third-party applications currently associated with that account.
  
• You may now collapse the Quantitative Report right side pane (containing your survey questions) by clicking the carat button between panes
  

Info at a Glance

Email Campaign and Project Lists now contain new information when you hover your mouse over the row. For example, when you hover your mouse over the Email Recipients column, you will see which roles and statuses you’ve selected for your audience.

Fixes and Enhancements

• We have made various design updates like changing spacing, padding, and color references.
• We have resolved the issue where Email Campaign names were truncated prematurely.

December 2024

Qualitative Reports V2

This release marks the first step toward automating Qual Report generation through AI.
Managing Qual-at-scale demands robust functionality to not just easily tag, but also categorize tags by objective. This update introduces a framework for manually adding tags to responses and organizing them into categories. Soon, this process will be partially or fully automated.

Additionally, P2 points can be added in the response view along with a detailed response overview in a pop-up window.

Additional enhancements include frequency counts of tags generated for the AI summary in the summary view. At this time, these are read-only and not connected to the response view, but will change very soon!

Custom Dashboards

Moderators can create multiple, personalized dashboards to visualize member activity, segment performance, and profile point trends—all at a glance. This new capability makes tracking engagement, identifying key patterns, and making informed decisions easier. Whether you’re exploring specific member segments or evaluating overall community health, your data is now right where you need it.

November 2024

Groups Exclusive to the Fuel Cycle Platform

Clicking on the Groups tab in the Legacy application logs you into the Fuel Cycle Platform and takes you immediately to the Groups page.

Answer Bot in Fuel Cycle Platform

Get help with the Fuel Cycle application at any time. The Fuel Cycle Answer Bot is available through the purple help button in the bottom right. The bot suggests help based on the page you're on. If you don't find what you're looking for, click Get in touch to send a request form to our Customer Solutions team.

Qual Report Evolution

The Qualitative Report AI summary has been enhanced to boost the reliability and actionability of the insights. 

Email Campaign Adjustments

In the Email Campaign Builder...

• Email campaigns are sorted by created date.
• if you move between steps, you are prompted whether you want to save any changes before moving.
• Closed projects or activities are unavailable.

Quant Report Filtering

We've added a filter button to the Quantitative Report so that researchers can segment their reports, limiting results to members who answered a particular survey question or can be found in a specific group of any type.

October 2024

Aesthetic Changes

Our engineers constantly evaluate the consistency and user experience to improve the Fuel Cycle Platform's look and feel. This week's changes included design updates to static group management, quantitative report filtering, and project building.

Fuel Cycle Labs

Fuel Cycle Labs: the place for new ideas and experiments, inspired by customer feedback, market research problems, and new technology. These prototypes (written in Superblocks) illustrate an idea in a 'hands-on' manner, enabling better feedback and validation.

New Dashboard Charts

In addition to seeing P2 and Group charts at a glance on your Member Comp Dashboard, now you can visualize member information such as age, gender, and mobile number validation.

Email Campaigns

Manage your project launches with email campaigns to your audiences within your workflow.

Group Builder Adjustments

• You can now use a subset group as a condition when creating dynamic/subset groups.
• When choosing members for the Audience during a project or Static group configuration, you now see their active/inactive status.

September 2024

Community Launch

Moderators can launch the community to a new browser tab from the Fuel Cycle Platform’s left navigation bar.

Legacy Navigation

New Legacy Pages icons in the left navigation section represent links to functions currently available in the Legacy platform and have not yet been incorporated into the Fuel Cycle Platform:  Members, Communications, Moderator Feed, Surveys, Gamification, Exports, and (General Community) Settings.

As before, Home, Projects, and Groups represent functionality in the Fuel Cycle Platform (note the icons for Projects and Groups have changed).

Design Updates

Various design changes have updated chart colors, button shapes, icon choices, and text alignments. The user profile menu now accommodates longer names. A separation now exists between Profile Settings and other options such as Organization Settings.

Bug Fixes

A calculation affecting grid questions in the Quantitative Report table has been fixed.

Fuel Cycle Audience Network

The Fuel Cycle Audience Network is a cutting-edge approach that combines the company's proprietary insight community with an extensive network of general population panels.

Member Composition Dashboard

View aggregated member data in the form of dashboard charts.

The first 3 dashboards display charts on User Status, Gender (if collected), and Age (if collected). Choose up to 20 more data points from P2 Points and Groups to visualize on the dashboard.

Share your dashboard with stakeholders using a secure hyperlink and password similar to your project insights reports.

August 2024

Anything with the BETA tag in the app or Help Center is new functionality in its original release state. This functionality is currently undergoing real-world testing and may be further enhanced. These tags are also the new button to click to revisit that page's walkthrough guides.

Anything with the ALPHA tag is a prototype (written in Superblocks) to illustrate an idea in a 'hands-on' manner, enabling better feedback and validation.

Reference or Copy Subset Group Conditions

• Reference—When creating a new Dynamic group, you can now search for completed (or “locked”) Subset groups using the existing group conditions option to reference the chosen subset group conditions. Previously, only "completed" dynamic groups were searchable.
• Copy—You can now copy completed (or “locked”) subset groups from the listing page Actions menu. Users will be taken to the group builder with pre-selected conditions, and the count/percentage value will be copied over.

Quantitative Report Enhancements

• Persistent list of questions—In our quantitative reports, we previously had a chart settings button on the right side that let you adjust which data points you could see. We've updated this to a persistent list of questions from your project, which now matches the shared version of the report. This adjustment will make it easier for you to navigate through the report and quickly find the specific question you're looking for.
• Report Data Settings—For clarity, we have moved the data settings to a pencil icon from a gear icon, making it easier to understand how to edit your report.
• P2 Question Search—The list of P2 data was formidable for some communities, so we brought search bar functionality from member composition to Quantitative Reports.

Qualitative Report Bulk Tag Management

• Bulk Merge Action—Merge tags into an existing tag or a brand new one.
• Bulk Delete Action—Delete a tag and remove it from all comments it’s currently attached to.
  

Project List Updates

• Previously, some project actions were shown or not shown based on certain conditions in the projects listing table. Now, all of them are displayed whether they are enabled or disabled.
• In the past, the table navigation at the lower right showed the number of items displayed out of the total items. We have now updated it to show the number of pages, which allows for proper table navigation. The total number of pages will adjust based on the count selected for "Items per page."

July 2024

Activity Card Color Customization

You can now set the activity card background and text colors while generating your project in the Fuel Cycle Platform.

Member Profile Data in Qualitative Reports

You can now access P2 data about the member who created a comment. Click the member profile icon next to the username to see the member's profile information.

User Interface Enhancements

• We have removed the Group Type card icons for simplicity and space considerations.
• The Group Details container automatically collapses once the group has been saved and is in edit mode. You can still expand it by clicking on the caret icon. While collapsed, the group's name and type still display.
• The Actions dropdown in the listing page now displays all available actions and indicates which actions are disabled based on the group's type and status.

Group Favorites

Users can now mark groups as favorites from the Groups List page. The star icon represents a group's favorite status. 

Check for Group Members

The Groups List Actions dropdown menu contains a new entry: Check for Member. You can check whether a member exists in that group, and even if a member is part of the community or not.

Check Dynamic Group Size

As you assemble the requirements for your dynamic group, you can now monitor the group size in real time.

Two charts display a breakdown of active, inactive, and dormant status: one for available/activated members and the other for members who are pending activation.

Moderators Lacking Survey Provider Access May Build Custom Survey Projects

Moderators who do not have Survey Provider access can now create custom survey projects using surveys imported by someone else. Only the Existing Survey option will be available to these moderators.

Navigation Breadcrumbs

To improve navigation in the Fuel Cycle Platform, breadcrumb links have been added at the top of pages where it would take at least three clicks to return to the Home screen.

Immediately, you will find these breadcrumbs at the top of the Quantitative and Qualitative Report screens when viewing reports or AI summaries. More of these will be added as development progresses.

Qualitative Reports

We are overjoyed to bring Qualitative Reports to the Fuel Cycle Platform for all users. This report is automatically included as an Insight report for all discussion boards and surveys where comments are enabled.

You will be able to...

• Disqualify unnecessary comments or re-qualify them.
• Add Tags to comments—search from a list of all existing tags or create a new one.
• Search by Comments, Username, and Tags.
• Sort by—re-organize to prioritize Response Date, Username, Reply Count, or Likes.
• View and download attached images or videos.
• Read through comment chains.
• Share your report securely with stakeholders just like the Quantitative Report.

AI Comment Summaries

We are equally excited to bring the existing AI intelligence from our Community platform for discussion boards to the Fuel Cycle Platform. You can request a summary of your responses at any point in the discussion, refresh the summary when you receive new responses, and even edit your summary.

June 2024

Group Builder

Inspiring news to wrap up June with our release of Groups in the Fuel Cycle Platform! Groups assist you in better understanding and connecting with specific cohorts in your research.

Access your groups from the Groups icon in the navigation menu on the left. With this release, several enhancements and refinements have aimed to improve the overall user experience.

In addition to adding static and dynamic groups, you can now add Subsets of members that are "locked in" based on AND/OR logic and various criteria. For example, highly active responders, first responders who are potentially over-positive, or speeders. This group type is perfect for differential sampling.

In the Groups list in the Actions column, the Check Size action displays a pop-up showing 2 charts: one with the breakdown of user status for activated members and another for pending activations.

Improvements and Bug Fixes

• We improved the copying functionality, so activity and feature card images will also be copied over.
• The error messaging for importing Alchemer surveys has been reinstated, so you will once again receive information on why your survey failed to import.
• You can now adjust the closed date of published projects without unpublishing them.
• You will no longer receive the “Are you sure?" pop-up when navigating to the legacy system from the Fuel Cycle Platform.
• The tag containers in the Qualitative Report have been improved to dynamically size based on the number of tags present.
• We fixed an issue with the search function in the form builder dropdowns.
• We fixed some console errors on the Teams page.

Survey Alias Field

There is a new field in the Survey Details step that allows for adding or modifying a survey alias. This enables members to see more appropriate names instead of internal naming conventions.

Help Center Redesign

This new Help Center design template improves on the previous template:

• Cleaner, less distracting design.
• Better adherence to core UX guidelines.
• Better adherence to web accessibility guidelines.
• A proper image "lightbox" functionality to images, allowing a zoom-on-click experience.
• An accordion-style navigation element on the left side of any article enables quick access to any article in any section.
• A navigation element within every article to any internal header makes a table of contents inside the article unnecessary.
• The nav elements highlight what article you're viewing and what section of the article you're viewing.

May 2024

Set Fuel Cycle Platform as Default Landing Page

In our pursuit to establish the Fuel Cycle Platform as the premier platform for community research, we are offering a seamless transition for existing users. Upon logging in, you will see a banner enabling you to set the Fuel Cycle Platform as your default home page. This setting can be found in the Core platform under Account Settings and is specific to the Community you are in at the time you save the setting.

Quantitative Report Exports

While our main objective is to enable you to analyze your data within the platform, it’s also important to ensure that your data remains easily accessible through other methods.

In Quantitative Reports, you will see a tab for Exports within the Share interface. From here you can request two types of files:

• Data File—Similar to how survey data displays in activity exports but provides all the survey data in your quantitative reports. We’ve included the low-quality flag from the Table view for you to filter out data you don’t want in Excel.
• Frequency Tables—This file takes the table data for each chart into Excel. The purpose of this file type is to make populating a report shell much easier as the data will be ready to copy and paste into PowerPoint.

Notifications

As a first step to improve information delivery, we have added the Notifications alert icon at the top of the screen for downloads and complex workflows.

When you request a Quantitative Report export, for example, you will now receive a notification from the system once your file is ready to download. Instead of being directed to an export listing page, you can download the file directly from the notification. This allows you to continue working without interruption.

Improvements and Bug Fixes

• Improved charts in quantitative reports should utilize more space and accommodate longer labels within a survey.
• The tabs in the Edit Chart Interface and Data Settings in Quantitative Reporting can be opened by clicking anywhere on the tab, as opposed to only clicking the caret.
• Fixed an issue causing charts to infinitely load in Quantitative Reports.
• Fixed some issues causing charts on the Project Dashboard to intermittently not load.

April 2024

Quantitative Reports

This is an exciting release of the first round of insights in the Fuel Cycle Platform!

When you publish a custom survey project through our Fuel Cycle Platform, instantly access the quantitative report. Keep track of your data while conducting your survey or review your response data once the survey is completed.

Then, share your report with your stakeholders with just a link and a password.

Custom Redirect URL

You can now redirect members to a new location at your survey's end while still rewarding and logging the survey as complete in Fuel Cycle.

This new functionality is for those who may want their members to land somewhere else upon survey completion instead of bringing them back to the community.

March 2024

Edit Published Projects

You can now edit custom surveys, discussion boards, and ignition projects while they are published. So, if you need to make an adjustment (with caveats) to a landing page, or include more members or groups, you don’t have to unpublish first.

December 2023

Survey Import Validation Messaging

When importing a survey to the Fuel Cycle Platform, you will now be given further details on import status. Now, if your import fails due to an issue with redirects, you will be given more specifics on what is wrong and where it is wrong in your survey.

Improvements to Discussion Boards

• The Force Private Response option now appears only when allowed.
• When you create a new block, it will be added below existing blocks instead of above them.
• Added previews to DOCX, PDF, and video files.

General Improvements

• Category and Topic will now be displayed at the publish step of the project builder.
• Optimizations for RE interface on smaller devices.
• Improvements to incentive settings that don't allow options (like commenting) to be selected if other options are selected (like the landing page being disabled).

November 2023

Discussion Boards

Discussion Boards offer a platform that allows members to engage in textual interactions, enabling them to share insights, ask questions, and collaborate on ideas. This space is a hub for meaningful discussions and knowledge exchange among your community members.

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